Refund policy
Refund Policy:
We at Thousand Miles, strive to provide the best possible experience while you shop with us online. While there is no option to return orders as the gifts are customized according to your specific needs, however, if at all you are not satisfied with your purchase, complete assistance would be given to you regarding the same.
Cancellation Policy:
In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our team to cancel your order. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:
You can cancel your orders within one hour of booking the same order. You are requested to immediately email at thousandmiles24@gmail.com along with your order number for any cancellations to be made.
FAQ
Q: Can I change the product after I have placed an order?
You can change your product within 1 hour, please contact at thousandmiles24@gmail.com
No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with our team immediately along with your order number. write to thousandmiles24@gmail.com
Q: When will I receive my refund for a cancelled order?
Electronic transfer to your account within 7 working days.
Q: What if I receive a product in damaged condition?
In case you receive a product in damaged condition, you have to inform our team immediately for further procedure. Depending upon the product, decision will be taken by our team regarding it. Team thousand miles has right to take final decision.
Q: Why my order was undelivered and returned to warehouse?
Your order was undelivered and Returned to Origin due to any of the following reasons- Non-Serviceable Location / Incomplete Address / Wrong Pin Code / Consignee not available . In this case, you will not receive any refund and we shall not be responsible.
Q: What if my order is undelivered?
If your product remains undelivered, you can register your complain with our Team within 10 days from the Date of Shipment. However, if you fail to register a complaint within 10 days for the non-delivery of your order then thousand Miles will not be responsible for it and will not make any refund credits to your account.